East Side Mario's

Reviews

• ★ ☆ ☆ ☆ ☆
  The Whitby manager should probably take some customer service skill classes. There was a problem with the interact machine and it would not process my payment. They called for the manager for assistance. He looked bothered that he was called to help, then proceeded to tell me it was my card. I tried explaining that it wouldn't even let me get to enter my PIN number and without trying to reset the debit machine tells me it's my card and there is nothing he could do. I went to the bank machine and it worked just fine. If you work in a place where you work with the public try maybe cracking a smile and pretend you like your job!
  By lisa, March 28, 2017
• ★ ★ ★ ★ ☆
  Asian was an amazing server kept up stocked and fully loaded with salad and bread. Knew all the right items to choose from the menu. Would be a 5 if not for the guy trying to grow dreads at the front door, hostess needs some customer service training
  By Rohan Reynolds, January 01, 2017
• ★ ☆ ☆ ☆ ☆
  Bye bye East Side... looks like this chain is in freefall. After a terrible Take Out experience a few months ago (based on under training and under staffing) we went in for supper. First, they have killed their Coca-Cola deal for one with Pepsi. Never a good idea to give up the Number One Supplier for the Number Two - looks like Pepsi gave them a great loss leader deal just to stiff Coke, knowing that it won't last long, so it won't cost them that much. Second, portion size is slashed by at least half on the lasagna (you can have the second half back for an extra $5 - basically taking the cost of the original size meal up by over a third). Third, the taste is off. Using cheaper ingredients and less skilled staff can do that. Fourth, table service was terrible. So that's take out service and table service that have taken a bad hit. All of this points to a desperate dive to the bottom, slashing costs and portion size and service level to an totally unacceptable level, to try to stay alive. Bye Bye East Side, it was good while it lasted but we done now. R.I.P.
  By Don McCallen, October 21, 2016
• ★ ☆ ☆ ☆ ☆
  Awful restaurant, don't bother going. Service is slow, staff is rude, food has no taste, even when you speak to the manager he isn't helpful. The bus boy was creepily staring at our table waiting for us to leave. All around bad experience.
  By Michelle M, September 12, 2016

Photo gallery of East Side Mario's

About East Side Mario's in Whitby